Red Stone USA Inc. provides IT hardware procurement, VR/AR solutions, custom software development, and technology consulting services to enterprise and business customers.
Specific deliverables, timelines, and service levels are defined in individual statements of work or service agreements.
User Obligations
Customer Responsibilities
Provide accurate technical specifications and requirements necessary for project execution.
Ensure proper installation environment, power, and network conditions for hardware deliveries.
Maintain equipment according to manufacturer guidelines and perform routine upkeep.
Comply with all applicable software licensing terms and third-party license requirements.
Prohibited Uses
Resale of products, hardware, or software without written authorization from Red Stone USA Inc.
Reverse engineering, decompilation, or disassembly of proprietary solutions supplied by Red Stone.
Use of equipment, software, or services for unlawful, harmful, or abusive activities.
Unauthorized modification of custom configurations or removal of security controls.
Intellectual Property
All custom software, source code, designs, and proprietary solutions remain the property of Red Stone USA Inc., unless otherwise specified in a written agreement.
Customers receive limited usage rights as expressly outlined in the applicable service agreement or license.
Third-party software included with any solution remains subject to the original manufacturer’s licensing terms; customers must comply with those licenses.
Limitation of Liability
Red Stone USA Inc.'s total liability for claims arising from products or services is limited to the purchase price paid for the specific product or service giving rise to the claim.
Red Stone is not liable for indirect, incidental, consequential, special, or punitive damages, including loss of profits or business interruption.
Data Protection
Red Stone implements industry-standard administrative, technical, and physical measures designed to protect customer data and maintain confidentiality.
Customers are responsible for classifying data, obtaining necessary consents, and ensuring compliance with applicable privacy laws when providing data to Red Stone.
Any cross-border data transfers, data retention, or incident response handling will be governed by the applicable service agreement and relevant law.
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