By placing an order, making a purchase, or engaging with Red Stone USA Inc.’s products or services, the customer agrees to these Terms & Conditions and all referenced policies including the Return Policy, Refund Policy, and Order Cancellation Policy.
Pricing and Payment
Payment Terms
New customers may pay via credit card or wire transfer.
Purchase orders are accepted from qualified enterprise and government customers.
Price Validity
All quoted prices are valid for 30 days unless otherwise specified.
Prices may change due to manufacturer updates, market fluctuations, or currency changes for international orders.
Credit Card Billing Rules
The billing address and shipping address must match for all credit card transactions.
Orders with mismatched addresses may be delayed, require verification, or be declined for security reasons.
Fraud Prevention & Liability
In cases involving fraudulent transactions (e.g., unauthorized credit card use or identity misuse), Red Stone USA Inc. will not be held responsible if:
The transaction was processed with valid payment authorization, and
The product was successfully delivered to the shipping address provided at checkout, regardless of billing details or identity used.
Once delivery is completed as per order details, Red Stone is not liable for claims arising from unauthorized use of a payment method or identity fraud.
Product Information
Product descriptions, specifications, and technical data are based on information provided by the manufacturer.
Product images are for illustration purposes and may differ from the actual item.
Manufacturers may update specifications without prior notice.
Warranty Terms
Hardware Products: Covered under the manufacturer’s standard warranty (typically 1–3 years).
Custom Solutions: Red Stone USA Inc. provides a 90-day warranty on custom-developed components.
Professional Services: Installation, configuration, and onsite services include a 30-day warranty from completion date.
Privacy & Confidentiality
Red Stone USA Inc. follows strict confidentiality practices to protect customer data.
Information provided to us—whether technical, personal, or order-related—is used only for processing, delivery, support, and internal operations.
No customer data is shared with third parties except for order fulfillment, fraud prevention, legal compliance, or customer-requested services.
Dispute Resolution
All disputes, claims, or disagreements arising from purchases, services, or policies will be resolved exclusively through binding arbitration in the state of Delaware, following the rules of the American Arbitration Association (AAA).
Governing Law
These Terms & Conditions and all related policies are governed by the laws of Delaware, United States, without regard to conflict-of-law principles.
Updates & Modifications
Red Stone USA Inc. reserves the right to revise, modify, or remove any part of these Terms & Conditions at any time without prior notice.
Continued use of our products, services, or website implies acceptance of the most recent version of these terms.
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