Standard Refunds: Processed within 7–10 business days after the returned item is received and successfully inspected.
Credit Card Refunds: May take an additional 2–3 business days to appear on the customer’s statement, depending on the issuing bank.
Wire Transfer / ACH Refunds (B2B): Processed within 3–5 business days after approval.
Refund Eligibility Requirements
Products must be completely unopened and in original manufacturer packaging to qualify for a full refund.
Return shipping costs are the responsibility of the sender unless the return is due to a verified defect or shipping error by Red Stone USA Inc.
If the product is opened, even if unused, a 25% restocking fee will apply.
Some products may be non-returnable, which will be clearly mentioned at the time of purchase.
If Red Stone determines during inspection that a product has been used, opened, or tampered with, the company reserves the full right to deny both return and refund.
Refund Methods
Refunds will be issued only to the original payment method used during purchase.
For enterprise or B2B customers using purchase orders, refunds may be issued as:
Credit memos for future orders, or
Check payments, depending on customer preference.
Partial Refunds
Accessories, cables, manuals, or packaging materials are missing (deductions based on replacement cost).
Items show signs of use beyond standard inspection.
Items returned without original packaging or in compromised condition.
Products that are opened, even if unused (25% restocking fee applies).
Non-Refundable Charges
Original shipping and handling fees.
Custom configuration or build-to-order service fees.
Installation, setup, or onsite services already completed.
Express or expedited shipping charges.
Red Stone Rights
Red Stone USA Inc. reserves the right to inspect all returned products before approving any refund.
Refunds may be denied for any product found to be used, opened, damaged, tampered with, or failing to meet refund eligibility requirements.
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