Standard items: Returns accepted within 30 days of the delivery date.
Custom-configured or special-order items: Returns accepted within 14 days of the delivery date.
Condition Requirements
Products must be completely unopened and in their original packaging, including all accessories, manuals, and components.
Items must be in resellable condition, with original serial numbers intact.
If a product is opened, even if unused, a 25% restocking fee will apply.
If Red Stone USA Inc. determines during inspection that a product has been used, opened, or tampered with, the company reserves the full right to deny the return and refund.
Eligible Items
Standard IT hardware (desktops, laptops, monitors, networking equipment).
Unopened software licenses.
Accessories in original, sealed packaging.
Non-Returnable Items
Custom-configured systems or special-order items after 14 days.
Opened software products or downloadable licenses.
Products damaged due to customer mishandling.
Items missing original packaging or components.
Selective products marked as non-returnable at the time of purchase.
Return Process
Contact our support team at info@redstoneusainc.com or call +1 919-931-5078 to request an RMA number.
Provide proof of purchase and a detailed reason for return.
Securely package the product in its original packaging.
Ship the item to the designated return facility within 15 business days of RMA approval.
Return shipping costs must be covered by the sender unless the return is due to a defective product.
Restocking Fees
0% fee: For defective items or shipping errors confirmed by Red Stone USA Inc.
25% fee: For items that are opened (even if unused), missing packaging, or missing any components.
Additional Notes
Red Stone USA Inc. reserves the right to inspect all returned products.
If a product is found to be opened, used, or not in original condition, Red Stone may reject the return and deny the refund.
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