Order Cancellation Policy

Cancellation Window

• Custom Configurations: Orders may be cancelled within 4 hours of placement without penalty.
• Special Orders: Non-cancellable once manufacturer confirmation has been received.

Order Processing Status & Cancellation Eligibility

If Order Processing Has Not Started

• Cancellation will be accepted, and a full refund will be issued.

If the Order Is Already in Process

• Cancellation may still be possible, but cancellation fees will apply based on the processing stage and any production costs incurred.

If the Order Is Fully Processed and Shipped

• The order cannot be directly cancelled.
• The customer must receive the shipment and ensure it remains unopened.
• The item must be returned to Red Stone USA Inc. for inspection.
• If the product is verified as 100% unopened, unused, and in perfect condition, a full refund will be issued.
• If the product is opened, used, damaged, or not in original condition, Red Stone may:
  • Deny the refund, or
  • Issue a partial refund based on the returned condition and applicable restocking/damage fees.

Cancellation Process

1. Contact customer service immediately at info@redstoneusainc.com or call +1 919-931-5078.
2. Provide your order number and the reason for cancellation.
3. A written confirmation of cancellation status will be provided within 2 hours during business hours.

Cancellation Fees

• 25% of the order value for orders already in process.
• Custom items: Full payment is required once processing has begun.
• If the order has shipped, cancellation follows the return and inspection process; fees may apply based on product condition.